SOCIAL MEDIA MARKETING
Esta Es La Guía De Social Media Marketing Más Poderosa Que Debes Leer Compartir Y Guardar
By Moonio Kate Santoro
Ever felt like the influencer marketing industry has its own language? If so, this is the post for you.
If you’re just starting out in social media and influencer marketing, I understand if you’re a bit lost. You might be feeling like your marketing degree should have included a module called Marketese 101. When I first started out, I kept a Word doc with definitions for the terms my more experienced colleagues used so naturally.
And let’s face it: even for influencer marketing veterans, it can be challenging to keep up with all the new terms, trends, and lingo that’s forced to evolve at the fast pace dictated by the nature of social media.
That’s why I created this ultimate social media and influencer marketing glossary. It contains 146 definitions you need to know.
So keep reading, and get ready for a lot of acronyms.
How this works
I’ve divided the post into sections so you can jump to the ones that interest you most:
- General marketing terms
- Techy terms
- Social media terms
- Influencer marketing terms
- Social media slang
Each term includes a definition and an example sentence.
General marketing terms
This section contains terms you could hear in the general marketing industry.
A/B testing
A type of experiment that compares the success of two variations: version A and version B. Also called split testing. It’s commonly used in email marketing and on website landing pages to teach marketing teams how to better communicate with their target audience.
Let’s A/B test the subject lines on this email to see which gets a better open rate.
Affiliate marketing
A marketing model where you compensate third parties—or affiliates—for each lead, sales, or other defined conversion that they acquire for you. This compensation is usually commission-based and gets paid out at the end of the month. To do affiliate marketing you need to use affiliate links.
We’ve made $5,000 in sales from affiliate marketing this quarter.
Source: What is affiliate marketing? by Shopify.
B2B (business-to-business)
A business whose main customers are other businesses. Some examples of B2B products are Google Analytics, Slack, Hubspot, and Hootsuite.
The B2B customer journey often involves more stakeholders than its B2C counterpart.
B2C (business-to-consumer)
A business whose main customers are consumers, or everyday people like you and me. Some famous B2C companies are Coca-Cola, Kleenex, Zara, and Uber.
Loyalty programs can be great additions to B2C marketing strategies.
Backlink
A link that sits on another website and points to your website, or a link from another site back to yours. Backlinks drive traffic to your website and help your SEO positioning. When building backlinks, focus on the average traffic and domain authority of the site where you’ll place your link.
We closed 25 backlinks with partner blogs this month.
Benchmark
A reference point you use to measure how successful a strategy or initiative has been. You can establish benchmarks using industry research and historical data.
The 2022 benchmark for email marketing open rates for the e-commerce industry was 15.68%.
Best practices
The methods and guidelines accepted as being the correct or most efficient way to do something. Best practices can touch on the technical, organizational, strategic, and ethical.
One of the best practices of CTAs is to keep them short and sweet.
Brand awareness
The extent to which the audience recognizes and remembers your brand, products, or service. Brand awareness is a common goal in influencer marketing campaigns, especially for younger brands just starting out, or brands trying to break into new markets.
An influencer with a high engagement rate can help you build brand awareness among their audience.
Brief
A document created by a marketing team to explain the goals, context, and requirements of a campaign. This can be a written document or a presentation and is usually shared with anyone involved in the campaign, like external agencies and influencers.
Please find our campaign brief attached to review at tomorrow’s meeting.
Conversion
The moment when a person performs the action that your brand wants them to, such as: signing up for your service, downloading your app, buying your products, or subscribing to your email list. At that moment, the person converts from being a visitor to a customer or user.
Marketing teams generally focus on converting visitors to leads, and sales teams focus on converting leads to sales.
Conversion rate
The percentage of visitors to your website that converts, or perform a specific desired action. To calculate conversion rate, divide your total conversions by the total visitors and then multiply by 100.
We’re running lots of tests to see if we can improve our conversion rate.
Churn
The part of the natural business cycle where you lose customers. Every business experiences churn at some point. For SaaS (subscription as a service) companies, churn is when customers cancel their subscriptions. Generally speaking, the less churn, the better.
This customer churned in 2021 but now they want to come back to us.
Churn rate
The metric used to determine the rate at which your customers are churning. If your churn rate is negative, that’s great! It means you’re gaining and retaining customers at a greater rate than you are losing them.
To calculate churn rate, take the difference between your customers at the beginning of the month and your customers at the end of the month. Then, divide that number by the number of customers at the beginning of the month.
Let’s hear your ideas for how we can reduce churn rate.
Source: How to Calculate Customer Churn Rate and Revenue Churn Rate by Salesforce.
CPA (cost-per-acquisition)
A metric that calculates the cost of obtaining a new customer or user. Calculate it by dividing the total media investment by the number of acquisitions. To calculate, divide the total investment by the total number of acquisitions. For example: $20,000 total investment / 2,000 sales = $10 CPA.
One of our goals this quarter is to try out new strategies for lowering our CPA.
CPL (cost-per-lead)
A performance marketing model in which the advertiser pays a specific price for each lead generated. Usually in order to qualify as a lead, a person has to share some personal information, like an email.
We’re trying an ad campaign that uses the CPL model instead of CPC.
CPM (cost-per-mille)
Sometimes also called CPT, or cost-per-thousand. The cost per 1,000 impressions (mille is the Latin word for 1,000). An impression is a view of a brand’s content. So the CPM shows you how much it costs your brand for 1,000 views of its ads, influencer posts, or other content. To calculate CPM, use this formula: total spend / total impressions x 1000.
CPC (cost-per-click)
A metric that measures how much it costs for someone to click on a brand’s ad or links and land on its website. To calculate, divide the total investment by the number of clicks. For example: $30,000 total investment / 30,000 clicks = $1 CPC.
Lowering CPC is a goal of all performance marketers.
CRM (customer relationship management)
Software that helps you manage all your company’s relationships and interactions with leads and customers. CRMs help sales teams manage and close deals, and they help Success teams manage account health.
We’re deciding between two CRMs: Hubspot and Salesforce.
CRO (conversion rate optimization)
A methodology used to increase the percentage of website visitors that convert, or perform the action you want them to (like a signup or purchase). CRO involves testing things like copies, colors, designs, and the placement of elements on webpages.
We have various A/B tests scheduled in our CRO plan for next month.
CTA (call to action)
A message that persuades the audience (web visitors, software users, email recipients, etc.) to do a certain action. Some common CTAs are: Swipe up, Add to cart, Try for free, Sign up now. CTAs should be short and actionable, and they often appear as buttons.
Which CTA do you think we should use: “Try today” or “Get started?”
CTR (click-through rate)
The ratio of people who see a certain link compared to the number of people who actually click it. It shows you how well your ads, emails, and landing pages are performing. To calculate it, divide the number of clicks by the number of impressions, then multiply the result by 100. For example: 10 clicks / 200 views of your content = 0.05. 0.0f x 100 = 5% CTR.
Arts and entertainment had the highest average CTR in Google and Microsoft ads this year
Deliverables
The thing to be provided for a project. Some examples are an initial strategy report, a progress report, a beta version of an app or software, or visual assets. In influencer marketing, deliverables are the pieces of content the influencer has agreed to make for your brand.
We’re waiting for the deliverables from these three influencers so we can review and give feedback.
Domain authority
An SEO metric, a ranking from 0-100 that shows how successful a site will be when it comes to search engine results. Sites with higher DAs are considered more authoritative, and therefore have a better chance of getting their pages to the top of search engine results pages.
DAs between 30-50 are considered average, between 50-60 are good, and 60+ are excellent. Some ways you can build your DA is through high-quality content marketing and backlinks from other sites with good domain authorities.
This quarter we want to build backlinks to raise our DA from 50 to 60
Earned media
Any media coverage of your brand that isn’t direct advertising (paid media) or branding (owned media). Earned media could be online reviews, social media shares/tags/mentions, and UGC created by social media users (if you pay an influencer, that’s paid media, see below).
A great benefit of influencer marketing is the earned media that it can produce among the influencer’s audience.
EMV (earned media value)
A metric that shows the amount of money a brand can expect to earn thanks to earned media like positive reviews or social media mentions. You can calculate earned media value by looking at impressions, CPM, and an adjustment variable.
When analyzing influencer marketing campaign results, it’s important to take EMV into account.
Funnel
In marketing, the customer journey with your brand. It’s modeled after a funnel because you usually have more customers at the top than at the bottom.
The levels of the marketing funnel are:
- Awareness – People become aware of your brand.
- Interest – They show some interest in your brand, like visiting your website.
- Consideration – They’re considering your brand as a solution, but might be comparing it with others.
- Intent – They are ready to buy and are making their final decision.
- Purchase – They convert to a customer.
TOFU
Top of the funnel. The awareness and interest stages.
MOFU
Middle of the funnel. The consideration stage.
BOFU
Bottom of the funnel. The intent and purchase stages.
Guest post
When an author from one website writes a post to publish on another website’s blog. Guest posting is a common link-building strategy in which authors write posts with backlinks to their website, which then get published on their partner’s domain.
For our influencer campaign with this blogger, we included a guest post as part of the deal.
Impression
A metric used in marketing to understand how many people are seeing your content. Impressions are all the times that your content is displayed on screen (or played during a podcast/on the radio).
Our main KPIs for this campaign are impressions and clicks.
Inbound marketing
Marketing strategies that seek to bring customers to your brand organically. Inbound marketing creates experiences that educate the user or help them solve a problem and uses methods that attract them without being invasive. Inbound marketing is usually content marketing, like blog posts, educational resources, videos, and social media posts.
With respect to influencer marketing, inbound strategies would be posting your campaign and receiving proposals from influencers who have seen it.
Inbound marketing can lead to great results, but the downside is that it requires a lot of time to maintain.
LTV (lifetime value)
A business metric that estimates how much revenue a customer brings to a brand during the entire length of their relationship.
Referral programs can increase LTV when done well.
KPI (key performance indicator)
A metric that marketing teams track to get a sense of how well they’re accomplishing their goals. KPIs are defined by your team based on your goals, and they indicate your performance working towards that goal.
Common KPIs in influencer marketing are impressions, clicks on influencer links, and uses of influencer discount codes.
MRR (monthly recurring revenue)
For companies with subscriptions, MRR is the total revenue generated by all your active subscriptions for a particular month. MRR incorporates things like upgrades, downgrades, or recurring discounts. But it doesn’t take into account one-time purchases.
OKRs (objectives and key results)
OKRs stand for objectives and key results. They’re a performance management framework that helps you align your team, communicate your goals, and track your progress. Objectives are what you want to achieve, and key results are how you will achieve that goal.
OKRs are usually set for a month or a quarter. They should be aggressive and ambitious, but also flexible in the event that you need to readjust your goals.
One of our marketing objectives this quarter is to optimize our influencer marketing campaigns and one of the key results is to double the average number of impressions.
Outbound marketing
Outbound marketing—the opposite of inbound marketing—involves strategies where the brand proactively reaches out to leads. Outbound marketing is more invasive and direct than inbound marketing. Some examples are cold calling or cold emailing, events, and PCP ads.
In influencer marketing, outbound refers to when you reach out to an influencer to invite them to collaborate.
One challenge of outbound marketing is getting people to pay attention to you.
Owned media
Any media or content that a brand creates and controls. Owned media examples are your website, blog, and social media channels. It could also be an infographic, eBook, or webinar your brand produces.
Earned media from social media is a great way to supplement your brand’s owned media.
Paid media
Any media you pay for. This can include sponsored influencer content, pay-per-click advertising, or TV commercials.
Successful marketing teams know how to handle paid media, earned media, and owned media at the same time.
Performance marketing
A type of digital marketing in which brands only pay for certain actions that have been performed, like clicks, sales, or leads.
Our performance marketing portfolio includes paid ads and affiliate marketing.
Social media marketing
Marketing on Instagram, TikTok, YouTube, Facebook, or any other social media channel. Social media marketing is a broad term that encapsulates social media content strategy, paid social media ads, and influencer marketing.
For our social media marketing, we’ve invested the most resources in TikTok given that our target audience is Gen Z.
Stakeholder
In business, anyone with a vested interest or concern in a specific strategy, project, or task. They are usually affected by the outcome of such.
We need to prep all stakeholders before we launch the new feature this week.
ROAS (return on ad spend)
A metric used in advertising to measure the amount of revenue earned for each dollar spent on a campaign. It’s expressed as #:#. For example, 4:1 means $4 earned for every $1 spent.
The average ROAS across all industries is 2.87:1.
ROI (return on investment)
A way to evaluate all the benefits you’ve received compared to what you invested in a marketing campaign. It’s similar to ROAS but used for a variety of strategies and not just ads. When calculating ROI, take into account things that might not have a clear-cut value, like earned media or public relations.
When analyzing ROI for influencer campaigns, always consider the content created by the influencer and how you can get value from reusing it.
SEO (search engine optimization)
A marketing channel where you try to get your brand to appear at the top of the front page of a search engine’s results. To do this, you have to create and optimize content oriented to certain keywords.
Influencer marketing can help you build links to boost your brand’s SEO.
SERP (search engine result page)
A page returned by a search engine for any given search. Moving up the rankings in the SERPs is the goal of SEO marketing.
Getting to position 1 on page 1 is every SEO marketer’s dream come true.
Techy terms
These are words related to technology or programs we use. All marketers will probably hear them at some point.
Algorithm
The set of rules followed by a program to run operations or calculations.
The TikTok algorithm determines which videos to show you on your For You page
API (application programming interface)
Code that lets two pieces of software talk to each other. APIs let two programs send information back and forth.
My e-commerce store lets customers pay via PayPal thanks to an integration with its API.
Cookies
Small files that websites store on visitors’ browsers so that the website remembers you, your preferences, and your online behavior.
You can clear your cookies in your browser’s history settings.
Hosting
A service that provides storage and computing resources to an individual or organization that wants to create a website.
GoDaddy and Namecheap are two big hosting providers.
Server
A piece of hardware or software that provides service to another client. For example, a web server serves content to someone’s browser when they click on your link.
Our website seems laggy, let’s check if our server is having issues.
Snippet
A small chunk of reusable code. You paste snippets into your website in order to track visitors, show interactive elements like chatbots, and more.
We already pasted the Google Tag Manager snippet into our website so we can track user behavior via Google Analytics.
UI (user interface)
The visual part of an application that the user interacts with.
Airbnb has a great UI.
UTM (urchin tracking module)
Named for Urchin, the predecessor of Google Analytics. UTMs are parameters you attach to the end of a URL to track the traffic that flows into it and where it comes from. The 3 UTM parameters are source, medium, and campaign.
We add UTMs to our links quickly and easily using the Google Campaign URL Builder.
URL (uniform resource locator)
A link, with typical elements like www., .com, .io, etc.
My site’s URL is www.mysite.com.
UX (user experience)
How someone interacts with a product, program, or website. It revolves around the perceived usefulness, ease of use, and efficiency in the eyes of the user.
UX Design is a career that’s really taken off in the last decade.
Social media terms
Now, some terms that you need to know to use social media effectively.
Account
A social media profile belonging to an individual or business. Account is usually used when talking about the more personal, technical angle of someone’s social media presence, while profile represents the content they display.
Help, my account got hacked!
Bio
The personal information someone includes as text on their social media profile.
Her IG bio says she’s currently accepting collaboration proposals.
Comment
A message left by one user on another user’s social media content. Or, the act of leaving that message. Due to the unpredictability of the Internet, most networks offer options for managing comments, so users can protect themselves from trolls, spam, and fraud.
We closely monitor our Instagram comments to respond to any questions that customers may leave there.
Community Guidelines
The Terms of Use of social networks. Community guidelines outline how users must behave to fit into that network’s social community.
She got banned because she violated IG’s community guidelines.
DM (direct message)
A private message from one user to another. DMs arrive to your inbox and don’t appear on any public content. You’ll sometimes see influencers with something like “DM for collabs” in their bio, meaning they’re open to receiving collaboration proposals via direct message.
Let’s keep this private, DM me the details.
Filter
A preset of editing layers that you can apply to photos and videos when posting them to social media. Filters change colors, add or reduce noise, or to add an overlay like sunglasses or a flower crown.
Check out this sunrise, no filter.
Flatlay
A still life style of photography where the photographer lays everything out flat and shoots from above. Items are usually grouped together thematically.
Packing flatlays are common among travel influencers.
Follower
Someone who follows someone else on social media. Followers will generally see the content of the accounts they follow on their feed.
I got my 10,000th follower today!
Giveaway
A contest run by an influencer, a brand, or an influencer-brand partnership that raffles off a prize to the audience. To participate, users generally have to follow the account(s), like the content, and comment on the post or share it in their Stories.
To enter this giveaway, 1) follow me, 2) like this post, and 3) comment tagging a friend you’d love to share this prize with.
Handle
A username. The name that someone uses on social media to distinguish themself from other users. It’s also usually part of the URL to the individual’s profile. Often you’ll see it written with the @ symbol.
Rihanna’s handle on Instagram is @badgalriri.